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Listed? Make your case.

Every record can be appealed. Staff who had nothing to do with the original case make the call.

Open an appealAppeal in Discord

What happens next.

Three steps, with a clock on each. These are commitments, not targets.

  1. 30 days

    File in time

    Appeal within 30 days of being notified or of the record going live. Wrong person, settled or new evidence: any time.

  2. 24h

    We check the grounds

    We confirm we've got it. If we need more from you or the filer, each side gets 48 hours.

  3. 72h

    Fresh eyes decide

    Staff who weren't on the case decide within 72 hours of a complete appeal, with reasons in writing.

Every step, on one ticket.

You get an appeal ID the moment you file. Each check shows up as it happens, here and in your private Discord channel.

AppealExample
APL-9HRT

Against TDB-7K3Q · Ground: Settled

  1. ReceivedGrounds checked
  2. Filer repliedRefund confirmed
  3. DecisionDue within 72h

What works, what doesn't.

Valid grounds

  • SettledA refund receipt plus confirmation from the filer.
  • Wrong personWrong ID, impersonation or a hacked account (support ticket, security emails, dates).
  • Counter-evidenceProof of delivery, different terms, or faked evidence.
  • Process errorStaff skipped a step, like your chance to respond.

Not grounds

  • “It was ages ago” or “I've changed”, with no refund
  • Insults, threats or pressure on the filer or staff
  • Offers of money, gifts or favours. We never take them.

What to include

  • The case ID, like TDB-7K3Q
  • The listed ID and any other accounts involved, as IDs
  • Which ground applies, in a sentence or two
  • Original evidence: uncropped screenshots with dates, chat exports, message links, receipts with transaction IDs. Hacked account? Add a Discord support ticket or security emails.

Never send passwords, tokens, 2FA codes, real names or ID documents.

Who can appeal

  • Appeal from the listed account. Lost it? Show proof you own it.
  • No appeals for someone else, except partner staff with written consent.
  • One appeal per listing every 30 days, unless you've got genuinely new evidence.
  • Severe or network records: after 90 days, unless we got the wrong person.

Private by default

Only you, the appeals team and management see your appeal. The outcome updates the public record. Harassment ends the appeal. Faked, edited or AI-made evidence ends it on the spot and can get you banned.

Ready to appeal?

Have the case ID and your evidence ready. You'll get a ticket ID to track every step.

Open an appealFind your record