How can we help?
The fastest way to reach staff is a ticket. It opens a private channel in our Discord and a chat here, so you can reply from whichever you prefer.
Pick the right door.
Each one opens the right kind of ticket, so staff can answer without asking you to start over.
Get support
Questions about TrustDB, Trustified, partnerships or your account.
Open a support ticketReport a scam
Got scammed in a trade? Send the evidence and staff review it.
Report a scamAppeal a record
Listed by mistake, or settled since? File within 30 days. Decisions land within 72 hours.
Start an appealTrack a ticket
Every reply on your ticket in one thread, from the web and Discord.
Track a ticket
Talk to the community.
Chat with staff and other traders, follow announcements, and run /check with Trustified in our server. For anything about a specific case, open a ticket so it stays private.
Legal & grievance
TrustDB is operated by FLS (OPC) Pvt. Ltd, a company registered in India. For takedowns, corrections or a right of reply, a support ticket is still the fastest route.
- Grievance Officer
- Lilo Kahala
- trustdb@froniz.live
- Response
- Acknowledged in 24h, resolved in 15 days
Quick question?
Most answers about checks, reports and appeals are already in the FAQ.