Grievance redressal

Who can complain, and about what

Anyone affected by TrustDB content or how we handle personal data can file a grievance, including:

• People listed on a public case record, reporters, and third parties named in evidence
• Parents or guardians acting for someone under 18
• Anyone with a privacy or data-rights request under the DPDP Act 2023

Typical subjects: wrong person, settled or refunded trades, defamation or privacy harm, impersonation, harmful content involving a child, non-consensual intimate imagery, or how we process your data.

How to file

1. Prefer the form below (opens a ticket tagged Grievance; same login rule as other tickets).
2. Or email trustdb@froniz.live.
3. Include the case ID or URL, what's wrong, why, and any proof. Never send passwords, tokens, 2FA or ID documents.

Our timelines

We tell you the outcome and reasons in writing, by ticket or email.

Escalation

If you're not satisfied after this process, you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of our decision (or of when it was due). For personal-data complaints, once you've used this process you can also approach the Data Protection Board of India. You may also approach the courts.

Grievance Officer