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Safety guide · Updated 28 Oct 2026

Impersonation: fake staff, middlemen and big traders

Scammers copy the name, avatar and style of people you trust: server staff, well-known traders, middlemen, even TrustDB. The copy can look perfect. The ID is what they cannot copy.

Impersonating a trusted user, brand or staff member for payment is a valid reason to report someone on TrustDB, and so are fake middleman services.

Warning signs

  • "Staff" or "support" who message you first.
  • A request for payment, a "verification fee", or login details.
  • A famous name on a brand-new account, or a name with a swapped or extra letter.
  • Pressure to move to a different server or app that is "the official one".
  • An offer to remove a record, unban you or unlock a trade for a fee.

Do and don't

The short version. Skim this first.

Do

  • Copy the user ID and compare it with the real person's ID, taken from an official place such as the server's staff list, a pinned post or their official profile.
  • Look the ID up in the lookup and see whether it has a TrustID with linked accounts.
  • Contact the person or the staff through a channel you already know is real, such as the server's official ticket system.
  • Remember what TrustDB staff never do: they never ask for passwords, tokens or 2FA codes, or for payment.
  • Get invites to official servers from the official website, not from a message.
  • Block, then report the impersonator to the platform and on TrustDB.

Don't

  • Don't trust a display name, avatar, server tag or role colour.
  • Don't pay "staff" to remove a record, lift a ban or verify your account. TrustDB doesn't take payment, gifts or favours to add, remove or soften a record, and offering one ends the case.
  • Don't follow an invite from a DM to an "official" server.
  • Don't share passwords, tokens or 2FA codes with anyone.
  • Don't deal with a "big trader" who messages you out of the blue with an offer.
  • Don't argue with the impersonator. Save the evidence, block and report.

If it already happened (you dealt with an impersonator)

  1. Stop talking to them and don't send anything else. Save the chat, their ID and their profile link.
  2. If you paid, follow what to do if you've been scammed. If you gave login details, follow the account takeover guide.
  3. Report them to the platform, then report the deal on TrustDB.
  4. Let the real person or the server's staff know, so they can warn their community.
  5. If someone is impersonating you, tell the platform and your server's staff. If a TrustDB record names the wrong account because of impersonation, appeal it as a wrong person.

Where to go next

The right page on TrustDB for the next step.

Questions

  • No. Staff never ask for passwords, tokens or 2FA codes, or for payment. Anyone who does is not TrustDB.
  • No. Paying never changes a record. Lookups, reports and appeals are free. If you think a record is wrong, use an appeal.
  • Get their ID from the server's official staff list or a pinned post, then look it up. A name or avatar on its own proves nothing, and some games do not allow middlemen at all.

More answers in the FAQ.

General safety information, not legal or financial advice. TrustDB isn't a party to your deals. We don't hold funds, act as a middleman or get refunds for you.

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